• Studies report that within seconds a customer will make a conclusion on the credibility and integrity of a company based on how speech, language and tone of voice were used by the company representative.
• Studies show that customers make judgments not based on content but on the sound characteristics of an individual's speech and voice quality.
• Behavior studies report that people make judgments about level of education, and intelligence based on grammar usage, some accents and speech characteristics.

Speech and Voice Enterprises understands the many types of customer responses and offers training to ensure every interaction is positive and in the best interest of the company. A phone conversation makes a crucial impact and influences a potential or existing customer's mood, degree of emotion and judgment about a company based on that one, brief phone interaction.

Our phone skill and call center training is uniquely designed to meet the specific needs of your company. Training focuses on communication and voice skills that will position employees to skillfully speak to customers and represent a company's services, products, skills and values in top professional form.

• Our training teaches business melody, which is a technique on how to group phrases and vocal pitch patterns to sound professional, pleasant and interesting.
• We teach where the voice should be “placed” in the throat cavity to speak with rich and vibrant vocal tones and eliminate thin, higher pitches and nasal sound qualities.
• We provide several strategies to successfully work with customers who may be confused about product or policies, are frustrated or angry.
• Our training offers business psychology techniques for how to relate to customers, understand moods and present questions to better gain understanding in a comfortable and pleasant manner and if necessary de-escalate mood while enhancing company confidence.

We offer half and full day trainings to meet a company's goals and objectives. Half day trainings teach the basics. Full day trainings allow for group work and analysis of actual customer responses.

Speak with us on your ideal training and we will present a program that will exceed expectations.