Refunds and Exchanges for Products

Refunds and Exchanges

Before completing your purchase, please carefully review your shopping cart.

You may return most new, unopened items sold by SpeechandVoice.com within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.

Billing Information Verification

Orders are processed only after a billing address, and other billing information, has been verified. Occasionally, we receive incorrect billing or credit card account information for an order that can delay processing and delivery. In these cases, our customer service will attempt to contact you, using the information provided at the time of purchase. If we are unable to reach you after our initial attempt, We may cancel your order without further notice.

How to contact us

If you have any questions about our Policies, or our information practices, please contact us by email or postal mail below:

Refund, Exchange and Credit policy for Seminars

Refund policy when a participant must cancel

Cancelation requests must be made in writing and received in our office or e-mailed 10 days prior to the seminar date for a refund. A cancellation fee of 35 dollars will be assessed for processing. When cancellation is made 3-9 days prior to seminar date, 50% of the tuition minus the 35.00 processing fee will be returned or there is the option to take another program at the same value anywhere nationwide. When cancelling 48 hours prior to the seminar a refund is not given however, the participant will have the opportunity to take another program at the same value anywhere nationwide.  

Refund policy of fees when program is cancelled by Speech and Voice Enterprises

In the unlikely event that Speech and Voice Enterprises must cancel a program a full refund will be given in the following order:

•  Course paid by credit card. A full refund to the card will occur no later than 7 days after the cancelation notification.

•  Course paid by check:

•  Retuned by mail if not cashed within 10 business days of date of cancelation

•  Check cashed: New check will be administered and mailed within 10 business days of date of cancelation.

Resolution of seminar conflict

If a course participant is not satisfied with the quality or content of the program, a refund will be provided if the seminar administer is notified within 90 minutes of the start of the program. There is also the option to register in any other program national wide at the same course value.

Partial credit

There are occasions when a participant has to leave a program early. Speech and Voice Enterprises will follow ASHA's CEU policy fully. If a participant is not eligible to receive a full (.6) credit, an adjustment will be made and their CEU certificate will be sent no later than 14 days after the program date. The program participant will be eligible to receive (.1) credit for every hour of programming. For less than one hour, no credit will be offered. For example, if a participant signed up for a (.6) program but needed to leave 30 minutes early they will receive credit for a (.5) CEU program. The same also applies for late entry. Verification of credit will be supported by the sign in and out sheet that is supervised at all times. If they leave early, they will sign out and the time will be posted. This information will be placed in the handouts and visible on the website under the course information. Speech and Voice Enterprises is committed to honoring and maintaining the integrity of ASHA continuing education policies and procedures.