Refunds and Exchanges for Products

Refunds and Exchanges

Before completing your purchase, please carefully review your shopping cart.

You may return most new, unopened items sold by Speech and Voice Enterprises within 15 days when received from the date of sale. Items that are excluded from a refund are: The American Accent Assessment and Screening 101, The Identifying Accents Practice Kit and the F.A.S.T. Functional Adult Screening Tool. These items are too sensetive for a copyright violation and do not qualify for a refund. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

For college universities buying in bulk, books can be returned up to 6 months from the date of the sale.

You should expect to receive your refund within two weeks from the date the item was received, however, in many cases you will receive a refund more quickly. This time period includes , the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (2 to 3 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.

Billing Information Verification

Orders are processed only after a billing address and other billing information has been verified. Occasionally, we receive incorrect billing or credit card account information for an order that can delay processing and delivery. In these cases, our customer service representative will attempt to contact you, using the information provided at the time of purchase. If we are unable to reach you after our initial attempt, We may cancel your order without further notice.

How to contact us

If you have any questions about our Policies, or our information practices, please contact us by email or postal mail below:

Refund, Exchange and Credit policy for Seminars

Refund policy when a participant must cancel

Cancelation requests must be made in writing and received in our office or e-mailed 10 days prior to the seminar date for a refund. A cancellation fee of 35 dollars will be assessed for processing. When cancellation is made 3-9 days prior to seminar date, 50% of the tuition minus the 35.00 processing fee will be returned or there is the option to take another program at the same value anywhere nationwide. When cancelling 48 hours prior to the seminar a refund is not given however, the participant will have the opportunity to take another program at the same value anywhere nationwide.  

Refund policy of fees when program is cancelled by Speech and Voice Enterprises

In the unlikely event that Speech and Voice Enterprises must cancel a program a full refund will be given in the following order:

• Course paid by credit card: A full refund to the card will occur no later than 7 days after the cancelation notification.
• Course paid by check: Retuned by mail if not cashed within 10 business days of date of cancelation notification or a new check will be mailed within 10 business days of date of cancelation.

Resolution of seminar conflict

If a course participant is not satisfied with the quality or content of the program, a refund will be provided if the seminar administer is notified by the first break or 2 hours of the program. There is also the option to register in any other program nationwide at the same course value if the current program is not meeting a participants needs or the learning objectives was outside of their perception. Speech and Voice Enterprises will work with participants to resolve any issue that relates to the learning and the comfort of the program. If it is an issue of comfort or visibility of the presentation, Speech and Voice Enterprises will work with the facility to ensure the needs of the participant is met. Speech and Voice Enterprises will do what is reasonable and necessary to proactively resolve complaints, concerns or potential issue on site.

Partial credit

There are occasions when a participant has to leave a program early. If a participant is not eligible to receive a full credit, an adjustment will be made and their CEU certificate will be sent no later than 14 days after the program date. The program participant will be eligible to receive (.1) credit for every hour of programming. There is a 4 hour minimum requirement to receive any credit in a course.