We understand that a misunderstanding between a potential customer and a company representative can be costly. Our customer service and phone skills training are designed to ensure that every interaction is positive and represents the company well.
For a business to be successful, it is essential that customers feel respected, valued and understood as they choose to spend or not to spend money on products or services. The right interaction can influence a customer’s mood, emotion and opinion about a company. Both positive and negative interactions ultimately influences sales, profits, reputation an outcome.
Elizabeth Peterson has been a speech therapist and speech coach for over 20 years. She has operated her corporate communication practice in Denver for over 10 years. She has taught many companies the right formula to improve customer service relationships and grow reputation and profit.
Our customer service training is uniquely designed to meet specific needs of your company in the Denver Metro area or we travel to you. Our training begins by focusing on good communication standards and voice skills to teach your employees to speak skillfully to customers and represent the company’s services and products in top professional form. We listen to previously recorded calls and identify strengths and new areas of opportunity. We then role play new customer service scenarios where new skills can be applied.
It would be our pleasure to hear your goals and vision for your company or team and develop a goal directed training that will exceed expectations. By the end of our training, your employee will be able to improve a customer service experience by:
A business needs customers to grow. Employees need to feel supported and empowered. Happy customers also create happy employees which can lesson costly turnover. This training will have both customers and employees feeling good about their experience.
We offer half, full and our most popular training, split day. For detailed information please visit our Business Communication Training on types of training and group size.Contact Us
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Designed for busy professionals who want to quickly improve their speech, voice, presentation and leadership image. Pick from a variety of formats to meet your needs and style of learning. Our Book and Audio CDs, or digital downloads, or our actual Seminar that you can watch and follow along from your own home.