Policies & Procedures

Refunds and exchanges

 

Before completing your purchase, please carefully review your shopping cart. You may return most new, unopened items sold by Speech and Voice Enterprises within 15 days from the date of sale. Items that are excluded from a refund are: The American Accent Assessment and Screening 101, The Identifying Accents Practice Kit and the F.A.S.T. Functional Adult Screening Tool. These items are too sensitive for a copyright violation and do not qualify for a refund. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You should expect to receive your refund within two weeks from the date the item was received, however, in many cases you will receive a refund more quickly. This time period includes, the time it takes us to process your return once we receive it (2 to 3 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.

 

*For college universities buying in bulk, books can be returned up to 6 months from the date of the sale.

 

Billing information verification

 

Orders are processed after the billing address and other billing information has been verified. Occasionally, we receive incorrect billing or credit card account information for an order that can delay processing and delivery. In these cases, our customer service representative will attempt to contact you, using the information provided at the time of purchase. If we are unable to reach you after our initial attempt, we may cancel your order without further notice.

 

Refund, Exchange, Disclosure and Credit Policy for Seminars and By Monday Workshops

Refund policy when a participant must cancel

 

Cancelation requests must be made in writing and received in our office or emailed 10 days prior to the seminar date for a refund. A cancellation fee of $35.00 will be assessed for processing. When cancellation is made 3-8 days prior to seminar date, 50% of the tuition minus the $35.00 processing fee will be returned or there is the option to take another program at the same value anywhere nationwide. When cancelling 48 hours prior to the seminar a refund is not given however, the participant will have the opportunity to take another program at the same value anywhere nationwide.

 

Refund policy of fees when program is cancelled by Speech and Voice Enterprises

 

In the unlikely event that Speech and Voice Enterprises must cancel a program a full refund will be given in the following order:

  • Course paid by credit card: A full refund to the card will occur no later than 7 days after the cancelation notification.
  • Course paid by check: Retuned by mail if not cashed within 10 business days of date of cancelation or a new check will be mailed within 10 business days of date of cancelation.

 

Disclosure Statements

 

Disclosure Financial:

Elizabeth Peterson is the owner of Speech and Voice Enterprises. In addition, Elizabeth Peterson is an author for Northern Speech Services-National Rehab Services and Speech and Voice Publications. She receives royalty payments for books and therapy materials presented in the Functional Rehab program and Accent Reduction 101 course.

 

Disclosure Nonfinancial:

Elizabeth Peterson is a former Board of Directors for the Colorado Speech Hearing Association. She has never or currently receives compensation.

 

Resolution of seminar conflict:

If a course participant is not satisfied with the quality or content of the program, a refund will be provided if the seminar administer is notified by the first break or 2 hours of the program. There is also the option to register in any other program nationwide at the same course value if the current program is not meeting a participants needs or the learning objectives was outside of their perception. Speech and Voice Enterprises will work with participants to resolve any issue that relates to the learning and the comfort of the program. If it is an issue of comfort or visibility of the presentation, Speech and Voice Enterprises will work with the facility to ensure the needs of the participant is met. Speech and Voice Enterprises will do what is reasonable and necessary to proactively resolve complaints, concerns or potential issue on site.

 

Partial credit:

There are occasions when a participant has to leave a program early. If a participant is not eligible to receive a full credit, an adjustment will be made and their CEU certificate will be sent no later than 14 days after the program date. If taking the course for ASHA credit, an adjustment will be made on the ASHA participant form. The program participant will be eligible to receive (.1) credit for every hour of programming. For less than one hour, no credit will be offered. There is a 4 hour minimum requirement to receive any credit in a course.

 

Eligibility to Earn ASHA CEUs:

You must meet the criteria to earn ASHA CEUs. If you do not, there is no need to complete the ASHA CEU form at the course. Please have your ASHA account number available to write it on the form for your credit when you arrive. Listed below are ASHA’s criteria to earn ASHA CEUs at a seminar.

  • Current ASHA member
  • Holds the ASHA Certificate of Clinical Competence
  • Licensed by a state or provincial agency to provide speech-language pathology or audiology services
  • Credentialed by a state or national agency to practice speech-language pathology or audiology
  • Currently enrolled in a masters or doctorial program in speech-language pathology or audiology
  • Engaged in a clinical fellowship under the supervision of an individual with their ASHA CCCs

 

Privacy Policy

We respect the privacy of our users and the importance of the information they entrust to us.

Identify theft prevention and privacy is a top priority for Speech and Voice Enterprises. When a credit card is submitted, ASHA number, e-mail and address as well as other private information, we have measure is place to secure your private information. Online payments are secure with Authorize.Net. Significant safeguards are taken to ensure privacy. Private information is encrypted and nothing is saved on a public server. With financial information that is sent via fax or mail order form, as soon as the information is processed the information is terminated. Past participant attendance records are kept in a locked file and in a locked office. After 2 years, the records are terminated. Email and mailing addresses are on file for the notification of upcoming events or program materials. This information is completely confidential and never made public or sold.

 

Information we may collect

We may collect information that can identify you (“personal information”), such as your name and email address, (i) when you (or other users) provide it to us when using our website or in some other manner, or (ii) from other third parties. We may combine the personal information that we receive from different sources.

 

We also may collect other types of information in the following ways when you visit our website:

  • Our server logs automatically collect information, such as your IP address, your browser type and language, and the date and time of your visit, which helps us track users’ movements around our site and understand trends.

 

We do not knowingly collect personal information from children under the age of 18. Should we ever do so, we will comply with the Children’s Online Privacy Protection Act.

 

We do not allow third-party advertising companies or ad networks to display advertisements on our websites.

  • We do not provide any personal information to these companies.
  • We only collect the information that you give us to provide you with information, newsletters or a consultation.

 

How we may use information we collect

 

We may use information to:

  • Fulfill your requests for products, newsletters and consultation;
  • Offer products and services that may be of interest to you;
  • Analyze use of and improve our website, products and services;
  • Enforce our Terms of Use.

 

With whom we may share information we collect

 

We will not share your personal information with others except as indicated below, or except when we inform you in advance and give you the opportunity to opt out. We may share personal information with:

  • Service providers, such as credit-card payment processors, performing services on our behalf;

 

You may choose:

  • Not to provide personal information, although that may result in your inability to obtain certain services or use certain features of our website;
  • To stop receiving promotional emails or newsletters from us by sending an email to the contact address at the bottom of this policy;
  • To delete or decline cookies by changing your browser settings, although if you do so, some of the features or services of our website may not function properly;

 

Security

We take appropriate physical, electronic, and other security measures to help safeguard personal information from unauthorized access, alteration, or disclosure.

 

Changes to our Privacy Policy

We may occasionally update our Privacy Policy to reflect changes in our practices and services. If we make material changes in the way we collect, use, or share your personal information, we will notify you by sending you an email to the email address you most recently provided to us and/or by prominently posting notice of the changes on our website.

 

Policies and Procedures
Speech, Voice and Language Services for Children & Adults

 

Cancelation of Appointments

 

24 hour notification or sooner is required when unable to attend a scheduled appointment to avoid losing value of that session. Please understand that because of the high demand in our specialized services the schedule is heavily booked. When notice is provided, this positions our therapists to offer that time to another client. We appreciate your support in this area.

 

We understand that unexpected events or sudden illness occurs. Speech and Voice Enterprises will offer “forgiveness” on one occasion without penalty when cancelled or missed on the same day of your scheduled appointment. If same day cancellations or missed appointments are a reoccurring event, you will lose the value of the session. The discretion will be determined by the Director, Elizabeth Peterson. It may be recommended that you take a program break until your schedule has more availability.

 

Same Day Cancellation Allowances

When there is snow or severe weather and you feel it is too dangerous for driving, you have the option to cancel your appointment without any penalty.

 

Frequent Absences for Accent Reduction or Public Speaking Programs

Before committing to a time-lined program be sure you have the availability to meet the program demand. When excessive absences occur (missing 3-4 sessions), you will be asked to go on a program break. We understand that things happen and change. You may take your break as long as it is needed and return anytime for your remaining lessons within a year of your first date of attendance. The program must be completed within a year from the start date or it will be expired.

 

Fee for Service Cancellations

24 hour notification or sooner is required when unable to attend a scheduled session. We understand that unexpected events or sudden illness occurs. Speech and Voice Enterprises will offer “forgiveness” on 1 occasion without penalty when cancelled on the same day of your scheduled appointment. If same day cancellations are a reoccurring event, you may be charged the value of the session. The discretion will be determined by the Director, Elizabeth Peterson.

 

Program Fee Refunds

Program fees are non-refundable. We understand that circumstances change. If meeting the demand of the schedule is too difficult you have the option to take a program break and return to your remaining sessions within one year of the program start date. The program expires after a year from the start date and a refund is not possible. If you leave the area, services can be delivered through SKYPE, our tele-therapy program.

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